Answers

The questions UK heat pump installers actually ask before they certify — MCS assessment, audits, and the RPL Level 3 route — answered without a sales pitch in front of them.

• How to prepare for the MCS assessment

  What the MCS assessment actually involves, what your certification body asks for, and how to prepare for the onboarding call and the first audit as a UK heat pump installer.

• The MCS audit process

  What happens in an MCS audit, what the assessor asks to see, the non-conformances that come up most, and how the annual surveillance audit differs from the first one.

• RPL or NVQ for heat pump installers

  The difference between RPL and an NVQ for experienced UK plumbers moving into heat pumps, when each route makes sense, and what the RPL Level 3 ASHP assessment involves.