These terms cover two separate offerings: the passrpl.com study product, and our MCS accreditation consulting service. The section that applies is the one for the product you purchase.
Part A - Study product (passrpl.com)
passrpl.com is an unofficial study aid for the RPL Level 3 ASHP exam. Not affiliated with City & Guilds or any awarding body. No guarantee of exam pass - material is for study only.
Account
You agree to provide a valid email. One account per person. Sharing access may result in termination.
Payment
£29.99 one-time grants lifetime access while the service is operating. Service may be discontinued with 30 days' notice and pro-rata refund on request within first 12 months.
Content
All questions, answers, explanations, diagrams and other materials on passrpl.com are our copyright. They are licensed for your personal study only and may not be copied, shared, published or redistributed.
Liability
Provided "as is". No liability for exam outcomes.
Part B - Consulting service
This part applies to the MCS accreditation consulting service ("Premium Consultation", "Tailored Consultation", or an agreed custom package). By purchasing, you agree to it.
1. Nature of the service
The service is advisory, done-with-you guidance to help an already-qualified installer progress toward MCS certification. We guide you through the external applications (company setup, insurance, quality management software, consumer code, and MCS registration). We do not submit applications on your behalf, and we do not carry out, prepare for, or guarantee the outcome of any Certification Body desk or site assessment.
2. Fees and third-party costs
Our consulting fee - shown at checkout for the Premium Consultation, or quoted by email for a Tailored Consultation - is our fee only. Third-party costs - quality management software, consumer code, insurance, company setup, and MCS registration - are separate and paid by you directly to those providers. Our fee does not include or refund those costs.
3. Payment before delivery
Fees are payable in full before the corresponding services and deliverables are released. We are not obliged to provide, and you have no right to receive, any deliverable until payment for it has cleared.
4. No guarantee of outcome
Certification decisions rest solely with your Certification Body and the external bodies. We do not warrant that you will achieve or retain MCS certification. Our fee is for the guidance and deliverables provided, not for a certification result.
5. Business clients
Where you contract in the course of a business (including as a limited company or trading entity), you confirm you are not a consumer, and consumer cancellation rights (including the 14-day cooling-off period under the Consumer Contracts Regulations 2013) do not apply. Fees are non-refundable once work has commenced or any deliverable has been provided.
6. Consumer cancellation
If you are a consumer buying at a distance, you have 14 days to cancel. However, by asking us to begin the service during that period and accepting these terms, you (a) expressly request that we begin immediately, and (b) acknowledge that you lose the right to cancel once the service is fully performed. If you cancel while it is part-performed, you must pay for the guidance and deliverables already provided, calculated pro-rata. No refund is due for a service already fully performed.
7. Completion and sign-off
The service is complete when the agreed deliverables have been provided. On request you will confirm receipt. Non-response within 7 days of delivery is treated as acceptance.
8. Intellectual property
All templates, documents, forms and other materials provided during the consultation are protected by copyright and are licensed exclusively to the paying client - the individual or company named on the purchase - solely for that client's own MCS accreditation. Documents we share are watermarked and electronically signed, so their origin and licensed recipient can be identified. Sharing, reselling, publishing or otherwise distributing them, in whole or in part, is copyright infringement and a breach of these terms, and we reserve the right to pursue all available legal remedies. Ownership of our materials remains with us until the fee is paid in full.
9. Refunds and chargebacks
Except where required by law, fees are non-refundable once work has commenced or deliverables have been provided, reflecting the time and materials committed. Dissatisfaction with a decision made by a third-party body is not grounds for a refund. Initiating a chargeback for a service delivered under these terms is a breach of contract, and we reserve the right to contest it with evidence of delivery and to recover our costs.
10. Prerequisites
You confirm you have passed the RPL Level 3 ASHP knowledge exam and completed the required course before purchasing. We are not responsible for delays or failure caused by unmet prerequisites.
Changes to these terms
We may update these terms from time to time; the version published on this page applies. How we handle your data is described in our Privacy Policy.
Governing law & contact
These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. Questions: ghana@passrpl.com.